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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Connor Neal

September 1, 2026

5  out of  5
rating by Connor Neal
"Renee Neff is an absolute pleasure to work with, I sell cars for a living and she was one of the fastest and nicest agents I have had the pleasure to do insurance with! Strongly recommend, you truly are in good hands!"
We responded:
"Thank you, Connor at ROMEO AUTO GROUP, great service recognizes great service! We'll be mentioning you by name as well. Thank you for the shout out! -Renee"
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John Mero

August 28, 2026

5  out of  5
rating by John Mero
"So there was some sort of B.S. Law called Spousal liability that New York State passed a few years ago that I was supposed to waive that I never knew anything about was not only pointed out by Renee but was taken care of. Ultimately saved a bunch of money now.

Erica is incredibly helpful. Any issue I've had will weird billing or the auto loan company thinking we did not have insurance, she was on top of it over text messages which is super helpful since I'm on the phone enough.

Update: 10 months later and still worthy of the 5 Stars. They completely handled my transition to a new vehicle extremely pain free. Thanks again"
We responded:
"Hi John, thanks for the 5 star review- the NY State law change as of 8/2023 created a lot of confusion for customers with auto insurance, moving prior optional coverage to mandatory for supplemental spousal liability insurance. We're glad we were able to explain it fully and help remove the coverage for you, along with saving you some hard earned $!! Thanks for being part of our State Farm Family!"
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odeh ibrahim

August 27, 2026

5  out of  5
rating by odeh ibrahim
"Erica Robinette is amazing! She got me everything I needed within Minutes! Thank You soo much for your help!!!"
We responded:
"Thank you so much for the shout out, Erica takes her role as Service Manager with great care, enthusiasm and pride. We appreciate you recognizing her for that! -Renee Neff"
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Steve Chewning

August 11, 2026

5  out of  5
rating by Steve Chewning
"Renee was recommended by our current agent in Knoxville, Tennessee. One call to her put us completely at ease with our insurance needs for our upcoming move to Liverpool, New York. She provided renter’s insurance for now, then we will get auto and umbrella policies next month. She was a very pleasant and helpful person."
We responded:
"We love helping new to the area State Farm customers! Thanks for the shout out, Steve. Look forward to working with you as you settle in! -Renee"
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Roy Heath

August 5, 2026

5  out of  5
rating by Roy Heath
"Great company to deal with need a good deal on insurance, please reach out to them, efficient and dependable group of people !!!!"
We responded:
"Hi Roy, much thanks, appreciate the shout out, when you love what you do it shows! THANK YOU"
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Tucker Medley

July 30, 2026

5  out of  5
rating by Tucker Medley
"As a car salesman who deals with insurance a lot, insurance is typically a common pain with the job. The Renee Neff agency has been incredibly quick, communicative, and helpful all throughout. If you are shopping insurance, I would highly recommend giving this crew a chance to help!"
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Mohammed Badwan

July 29, 2026

5  out of  5
rating by Mohammed Badwan
"Renee Neff is the best at what she does!"
We responded:
"Thank you, Mo! We love working with our dealership partners! "
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Sean melvin

July 28, 2026

5  out of  5
rating by Sean melvin
"Erica was absolutely the best! We have a mutual client and she was quick to answer and update the policy and send over ID cards. Appreciate how easy she made the process!"
We responded:
"Thank you, Sean! Erica is Service Manager EXTRARDINAIRE and we are so fortunate to have her in our office. Appreciate your shout-out!! Great service recognizes great service and we love working with our dealership partners. "
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Edwin Nichols

July 27, 2026

5  out of  5
rating by Edwin Nichols
"Thank you Renee Neff for quick easy and absolute professional service you provided me in my transaction today. I highly recommend Renee if you are in the market for car insurance or just looking for a better company!"
We responded:
"Thank you, Ed. Great experience working with you at Bidleman Ford today. Appreciate you working ahead on the auto insurance transfer to give our mutual customer a wonderful experience. All the best, Renee"
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Alex Vartanian

July 23, 2026

5  out of  5
rating by Alex Vartanian
"Renee was extremely helpful and a pleasure to work with!"
We responded:
"Thank you Alex, it's always great working with ROMANO TOYOTA to give mutual customers a great experience!! Thank you for your professionalism."
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Tina Lowery

July 22, 2026

5  out of  5
rating by Tina Lowery
"Renee NEFF-StateFarm Insurance Agent was the best she saved me a lot of money, and helped me through the whole process I would not been able to do it on my own. So thank you so much Renee you are the best at what you do keep up the great work!!!
Tina Burns-Marchione"
We responded:
"Thank you, Tina for the nice review! Very much enjoyed assisting you with the auto and renters insurance transfer to our office and glad we were able to help you both have better coverage and lower pricing! All the best, Renee Neff"
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maurice

July 22, 2026

5  out of  5
rating by maurice
"Renee Neff is the best State Farm insurance agent she’s very professional and great at taking care of all of your insurance needs Shout out to Erica Robinette for helping me out with everything"
We responded:
"Appreciate the shout out, Maurice! Our team enjoys working with you.
#YourGoodNeighborInClay
#ReneeNeffStateFarm"
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Jaison Rinker

July 21, 2026

5  out of  5
rating by Jaison Rinker
"I had a great experience with Renee Neff while transferring my customer to her out-of-state office. She was professional, knowledgeable, and extremely efficient throughout the process. Renee made sure everything was handled accurately and communicated clearly, which helped reduce delays and confusion. She truly went above and beyond to ensure the transfer was smooth and the customer felt supported.

I highly recommend Renee Neff for anyone needing assistance moving to her area—top-notch service!"
We responded:
"Thank you Jaison, we love partnering with our State Farm peers to give a great experience! Appreciate the shout out."
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Dean

July 11, 2026

5  out of  5
rating by Dean
"Erica was extremely efficient and helpful in getting us the documents we needed! I’ve dealt with many insurance agents and they definitely crush the 5 star service!"
We responded:
"Thank you Dean for the shout out!"
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Kathy Knittel

July 8, 2026

5  out of  5
rating by Kathy Knittel
"Renee was great with the transfer of my car. My salesperson even said she was a sweetheart."
We responded:
"Awe... thank you Kathy!! Congrats on the new car, so glad we could work together for your insurance transfer. Auto insurance doesn't have to be difficult, when you work with the right team! -Renee"
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sheridan rose

July 8, 2026

5  out of  5
rating by sheridan rose
"Amazing, quality, quick and efficient!!!!!!!!!!!!"
We responded:
"Thank you, Sheridan! Drivers Village is lucky to have a wonderful salesperson like you on their team! Teamwork makes the dream work! Thanks for teaming up for a great mutual customer experience! -Renee"
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Mike Dupree

July 7, 2026

5  out of  5
rating by Mike Dupree
"Thank you to Renee Neff for her fast and efficient help with taking care of a mutual customers insurance needs! Great service!"
We responded:
"Thank you, Mike. We appreciate your partnership to give a great experience, you and West Herr Chevrolet in East Syracuse always are a delight to work with. "
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Joe Blow

June 26, 2026

5  out of  5
rating by Joe Blow
"Fast response to my inquiries and great customer support."
We responded:
"Thank you Joe!"
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Taylor Robinette

June 26, 2026

5  out of  5
rating by Taylor Robinette
"I truly applaud Renee and Erica! That are a team so dedicated to serving our community and treating us like family! Any question I could ever need, they answer it swiftly and promptly. So thankful for all they do!"
We responded:
"Thank you, Taylor! We are excited to be working with you and Erica! All the best, Renee Neff State Farm"
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Willie Wonka

June 14, 2026

5  out of  5
rating by Willie Wonka
"Amazing experience with Erica and Renee Neffs’ team with a recent vehicle purchase!!"
We responded:
"Mr. Wonka, what a sweet shout out, thank you!!"
Profile photo of Tammy Smolenski

Tammy Smolenski

June 5, 2026

5  out of  5
rating by Tammy Smolenski
"Erica at Renee Neff is the best! I recently purchased a new vehicle and she made the transition seamless. All I had to do was confirm I was switching vehicles. The salesperson I dealt with at the dealership was very pleased with their service as well and said Erica was a pleasure to work with and made the process easy! Thank you!"
We responded:
"Thank you for the shout out, Tammy! We love to assist with moving auto insurance over for your new cars for you to help give a great new car experience! Thank you for being part of our State Farm family!"
Profile photo of Jacob Hughes

Jacob Hughes

June 4, 2026

5  out of  5
rating by Jacob Hughes
"Big thank you to Erica R for making a vehicle change smooth and painless. This agency and Erica are extremely professional and kind. 10/10 recommend."
We responded:
"Thank you so much for the 5-stars, Jacob! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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May Believe

June 1, 2026

5  out of  5
rating by May Believe
"I recently went through the process of getting my first vehicle in my name, I worked with Dave, and he did an amazing job making, something i was stressing over, incredibly easy
10/10 would insure again"
We responded:
"Thank you for the shout out!
-YourGoodNeighborInClay"
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Pat Connor

June 1, 2026

5  out of  5
rating by Pat Connor
"Renee was a big help with a policy change this morning for a mutual client. Great customer service!"
We responded:
"Thank you, Pat, we love partnering with dealerships to give a great experience on the auto insurance!"
Profile photo of Mark Toole

Mark Toole

May 29, 2026

5  out of  5
rating by Mark Toole
"Great job getting my new car all set with the required documents and on the road ,fast and efficiently!"
We responded:
"Thank you for the support Mark! #NeffInsuresYou"